Ninja Van Malaysia, Southeast Asia’s leading tech-enabled logistics organisation, has launched Ninja Restock – an expansion of services beyond the e-commerce vertical – in conjunction with its 9th anniversary.

Since its inception in 2015, Ninja Van Malaysia has continued to redefine the standards of logistics excellence, having emerged as one of the most trusted and reliable organisations. Over the course of nine years, the company has achieved 100% nationwide coverage and delivered more than 300 million parcels, showcasing its unwavering commitment to dependability and customer satisfaction.

The launch of Ninja Restock draws on the organisation’s expertise in e-commerce express logistics and aims to revolutionise the business-to-business (B2B) restock landscape. The service addresses the absence of essential features like real-time parcel tracking in the restock space, providing recipients with increased awareness and visibility.

“As Ninja Van Malaysia celebrates our 9th anniversary and achievements over the years, we’re thrilled to launch Ninja Restock, a game-changer in B2B restocking. Logistics typically accounts for 10 to 15% of a business’s operational costs. Take parcel tracking functionality for example. That’s a crucial technology in e-commerce express logistics, given the multiple stakeholders involved in a single trip from the first mile to the last mile. However, this tracking capability is now absent in the B2B restock space. As a result, recipients lack awareness of the shipment’s arrival time and are often unaware of its arrival altogether,” said Clarence Fernandez, Head of B2B at Ninja Van Malaysia.

Aside from real-time parcel tracking, Clarence shared other parallels that can be applied from e-commerce express logistics to elevate the B2B restock space.

Key Features:

Nationwide Coverage: Leveraging Ninja Van Group’s extensive e-commerce express network, Ninja Restock ensures 100% coverage with over 2,000 hubs and stations across Southeast Asia;
Speed: Applying speed optimisation principles from e-commerce express logistics, Ninja Restock facilitates efficient goods movement through well-designed routes, strategic hub placements, and tailored transportation methods;
Flexibility: Rooted in the dynamic realm of e-commerce express logistics, Ninja Restock can scale operations according to business seasonality, responding to market trends and shifting business requirements; and
Digitisation for Transparency: By digitising traditionally manual workflows, Ninja Restock enhances transparency in B2B restocking processes, enabling businesses to identify and address issues faster.
With a strong delivery network at its core, Ninja Restock transforms the way B2B deliveries are done to retail outlets, boosting inventory replenishment frequency while minimising excess inventory. This newfound flexibility empowers brands and retailers, freeing them from rigid transporter schedules and enabling full optimisation of display space for their products.

With the retooling of e-commerce express logistics services, Ninja Restock is poised to set a new benchmark for service standards in the B2B restock space.

Faber-Castell, a stationery manufacturer with a presence in more than 120 countries, was previously subjected to their then-transporter’s rigid delivery schedule. This lack of flexibility resulted in downstream business impacts for retail stores, which had to wait for restocking.

Through Ninja Restock, smaller orders were able to be fulfilled at a higher frequency. This just-in-time approach reduces inventory holding at Faber-Castell’s warehouses and prevents out-of-stock situations in their retail stores.

“Since partnering with Faber-Castell, we have been able to offer a just-in-time approach that minimises inventory holding and prevents out-of-stock situations. This meant fulfilling smaller orders more frequently and overcoming rigid delivery schedules. As such, we trust that Ninja Restock has revolutionised the logistics landscape for businesses and we look forward to continuously applying our expertise in the e-commerce express logistics to fill the gaps in the current B2B sector,” said Clarence.